We are the business to take care of our customers. Solar attic ventilation is our business, which is not the case for almost all of our competitors, and ventilation is not just a product on our line card. Please utilize our support desk system so that we can make sure your inquiry is efficiently handled. If your not convinced, call or even try to reach another competing product manufacturer and see how fast you reach someone that knows what they are doing. We assure quick attention to your needs and our customers are priority.