Shipping & Return Policies
Straighforward & Simple
Shipping should not be complicated and Solar Royal not only makes it easy and simple to figure out but also very cost effective. We have negotiated huge discounts for our customers and we are passing the savings on to you. Just compare our rates to other manufacturers. Unless otherwise noted on the site or you are contacted by us, all orders are shipped within 24-48 hours (1 to 2 business days).
Our partner carrier is UPS (United Parcel Service) and orders are processed as outlined by our Terms of Service. The chart rate below reflects UPS GROUND SERVICE (per unit) and are the most heavily discounted. If you would like an alternative courier service, please contact us before placing your order so we can make sure your order is entered correctly. Orders larger then ten units can be shipped via freight on pallets.
If you have any questions, please contact us. We want to hear from you and no other company offers the levels of communication lines as Solar Royal. We can be contacted via phone, livechat, helpdesk ticketing system, contact form or email.
*** Shipping charge per unit (1x solar ventilation product), see Zone chart below. ***.
Our special rates are negotiated with UPS (United Parcel Service) but if you would like to ship your order via another carrier or freight forwarder (FedEx, DHL. etc.), we are happy to arrange this for you. You will need to provide your carrier shipping account number, email authorizing the usage of your account and/or arrange a pickup from our warehouse.
PO Box Shipping: We cannot ship items to a PO Box. Please provide a physical shipping address.
International Shipping: We ship international but rates will vary for different countries. Please contact us via phone, livechat, helpdesk ticketing system, contact form or email to quote shipping options. As mentioned above, we can also ship via your account information but your authorization is required prior to shipment.
You may return new, unopened product sold and fulfilled by Solar Royal, LLC. within 30 days of delivery for a full refund of the product. Shipping & handling costs are not refunded. This does not apply to product purchased from another source. Please contact the company the Solar Royal product was purchased from to review there return policy. Items must be returned in their original product packaging.
All returns require a RMA (Return Authorization Authorization) number.
No returns will be accepted without prior arrangement with Solar Royal, LLC. “NO EXCEPTIONS”.
Please contact us to obtain a RMA number, if you intend on returning a product within the 30day period. All boxes will be refused, at the cost of the sender, if an RMA number has not been assigned.
Partial refunds will be assessed on an issue-by-issue basis at the sole discretion of Solar Royal and agreed upon prior to obtaining a RMA number. Partial refunds would be applied to opened, used and/or with any missing items in the box. Obvious signs of use or being opened or any item not returned in the condition it was received in. Partial refunds start at 20% or higher, of the product cost depending the circumstances the RMA was issued.
You should expect to receive your refund within four weeks from the date your shipment was received by us. The refund will be made via that same payment method it was purchased with. You may, however, in many cases receive a refund quicker. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.